Return and refund policy

Easy Returns and Exchanges

We make parts that last, and if they don’t, we want to know. Ela Creations himself has always said to “not consider a sale concluded until the goods are sold out and the customer is still satisfied”. Our guarantee is a handshake, a promise that we will be honest with each other. So, if something doesn’t work or doesn’t fit or isn’t up to its task or lasts as long as you think it should, we’ll take it back.

Return / Exchange Policy

Our 7 day hassle free return policy, orders can be returned within 14 days of delivery. We will agree the return or refund method by email ela@elacreationsuk.com
All refunds will be processed within two weeks, in the original purchase method, unless otherwise specified.

Details and Special conditions

To help protect our customers and ensure that any return or exchange is handled fairly, we may request a receipt or refuse a return or exchange in certain situations, including:

Items that were not purchased directly from Ela Creations (such as items purchased at thrift stores, online merchants, market palce)

• Items with a missing label or an item that has been defaced On rare occasions, based on the nature of previous transactions

• Without a receipt and document of valid identity in our stores • Items that have been soiled or contaminated, until they have been cleaned • Items lost or damaged due to fire, flood, natural disaster or accident (including damage to pets)

• Items returned for reasons personal items not related to product satisfaction

• Returns of ammunition in our store or through the mail

Misuse of the Retum Policy

Unfortunately, it’s a reality. Most of the time, it involves attempted returns of pieces purchased elsewhere – at flea markets, yard sales or online. That’s not part of the deal.

In the following box write us the following details, we will reply as soon as possible.
Thanks for contacting us

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